An eSIM (embedded SIM) is a digital SIM card that's built into your device. Instead of inserting a physical SIM card, you can download and activate a mobile plan directly on your device. It works by storing multiple carrier profiles digitally, allowing you to switch between different plans without changing physical SIM cards.

Most modern smartphones support eSIM, including iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and many other flagship devices. Tablets like iPad Pro and iPad Air, smartwatches like Apple Watch and Samsung Galaxy Watch, and some laptops also support eSIM.

Activation is simple: 1) Purchase an eSIM plan from our website, 2) Receive a QR code via email, 3) Go to your device settings and scan the QR code, 4) Follow the on-screen instructions to complete activation. The entire process takes less than 5 minutes.

Yes! Most eSIM-compatible devices support dual SIM functionality, allowing you to use both an eSIM and physical SIM card at the same time. This is perfect for having separate plans for personal and business use, or keeping your home number while using a local data plan when traveling.

If you lose your device, you can deactivate the eSIM remotely through your account dashboard. Unlike physical SIM cards, eSIMs can be managed digitally, providing better security. You can then download your eSIM profile to a new device using your account credentials.

Yes, eSIMs offer enhanced security features. They use advanced encryption protocols and can't be physically removed from your device like traditional SIM cards. Remote provisioning and management also reduce the risk of SIM swap attacks. Additionally, you can remotely deactivate an eSIM if your device is lost or stolen.

Our eSIM plans start from €1.99 for select regions. Pricing varies by destination, data allowance, and validity period. We offer competitive rates with no hidden fees, transparent pricing, and flexible pay-as-you-go options. Check our plans page for current pricing in your desired destination.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various digital payment methods. All transactions are secured with bank-level encryption and processed through certified payment gateways.

Yes, we offer a 14-day money-back guarantee for unused eSIM plans. If you haven't activated your eSIM or used any data, you can request a full refund within 14 days of purchase. Once activated and data is used, refunds are processed on a case-by-case basis.

Our customer support team is available 24/7 through multiple channels: live chat on our website, email at support@esim-service.com, WhatsApp, and phone support. We also have a comprehensive help center with guides and tutorials for self-service support.

We guarantee coverage in all listed destinations. If you experience connectivity issues, our technical support team will help troubleshoot the problem. If we can't resolve the issue, we'll provide a full refund or alternative solution. We also offer backup eSIM options for critical business travel.

Yes, most of our eSIM plans support top-ups. You can add more data through your account dashboard or by purchasing additional data packages. Top-ups are usually activated within minutes, ensuring uninterrupted connectivity during your travels.